Terms of Service

1. Acceptance of Terms

By registering a Neyodesk account, accessing the dashboard, or using any feature of the Neyodesk platform, you ("the User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, our Cookie Policy, and our Refund Policy.

If you are registering on behalf of a business, organisation, or repair shop, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to any part of these Terms, you must not access or use the platform.

2. Accounts & Access

Each Neyodesk account ("Workspace") represents a single business entity. You are responsible for maintaining the confidentiality of your administrator credentials and for all activity that occurs under your account.

• You must provide accurate and up-to-date business information at registration.
• You may create multiple technician and staff sub-accounts within your workspace, subject to your plan limits.
• You must not share administrator credentials with unauthorised parties.
• You must notify us immediately at info@neyodesk.com if you suspect any unauthorised access to your account.

We reserve the right to suspend or terminate accounts found to be in breach of these Terms, misrepresenting business identity, or engaged in fraudulent activity.

3. Subscription Pricing & Billing

Neyodesk operates on a per-branch pricing model. Each physical or logical branch of your repair business is treated as a separate billable unit within your workspace.

All subscription plans are offered on a manual renewal basis. There is no automatic renewal or auto-debit. Your subscription will expire naturally at the end of the paid period, and you must manually renew to continue accessing premium features.

Pricing details, including cost per branch per billing period, are published on our Pricing page and may be updated from time to time. Existing subscribers will be notified before any price changes take effect.

4. Unlimited Service Tickets & Fair Usage

Neyodesk subscription plans include unlimited service tickets and job orders for all active branches. There are no artificial daily or monthly creation limits on repair tickets.

To maintain high availability and platform performance for all subscribers, ticket creation is subject to standard fair use guidelines. Automated bots, scraping, or programmatic high-frequency script attacks designed to abuse the API or degrade server infrastructure are strictly prohibited.

5. Data Storage

Every Neyodesk account (workspace) is provisioned with 2 GB of free data storage. This storage covers all data associated with your workspace, including repair ticket records, diagnostic image uploads, technician notes, and document attachments.

When your storage reaches capacity, new file uploads (images and attachments) will be paused. You will be notified by email before and when you reach your storage limit. Text-based ticket records may still be created after the limit is reached, but image and document uploads will be disabled.

At that point, you have two options:

• Delete existing files: Free up space by permanently deleting old diagnostic images, closed-ticket attachments, or unused documents from within your workspace storage manager.
• Upgrade storage: Purchase additional storage capacity through the billing section of your dashboard. Storage upgrades are sold in increments and are subject to a separate payment. Upgraded storage is non-refundable once activated.

We are not liable for any operational disruption caused by a workspace reaching its storage limit. It is your responsibility to monitor your storage usage through the dashboard's storage indicator.

6. Permitted Use

Neyodesk is a professional tool licensed for lawful business operations by repair shops and service centres. You agree to use the platform only for its intended purpose and in compliance with applicable laws.

You must not use Neyodesk to:

• Process, store, or transmit unlawful content of any kind.
• Attempt to gain unauthorised access to other accounts, servers, or networks.
• Reverse-engineer, decompile, or extract the source code of the platform.
• Resell, sublicense, or provide access to the platform to third parties without written consent.
• Use automated bots, scrapers, or scripts to interact with the dashboard at scale.
• Violate the privacy or data rights of your customers whose information is stored within the platform.

Breach of any permitted use terms may result in immediate suspension or permanent termination of your account without refund.

7. WhatsApp Business API & Messaging

Neyodesk provides integration with the WhatsApp Business API (powered by Meta) to enable automated customer repair status notifications. By using this feature, you acknowledge and agree to the following:

• You are responsible for registering and maintaining your own WhatsApp Business account through Meta Business Manager.
• WhatsApp API message costs are billed directly by Meta to your linked business account. Neyodesk does not charge or collect payment for message delivery.
• You must comply with Meta's WhatsApp Business Policy and ensure all messages sent through the platform adhere to Meta's approved messaging templates and guidelines.
• You must not use the messaging integration to send spam, unsolicited promotions, or any communication not related to the customer's active repair job.

8. Intellectual Property

All software, design elements, trademarks, logos, and content that form the Neyodesk platform are the exclusive intellectual property of Neyodesk and its licensors.

Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform solely for your internal business operations during your active subscription period. No ownership rights are transferred to you under this agreement.

Your business data, repair records, and uploaded content remain your property at all times. We claim no intellectual property rights over the content you create within your workspace.

9. Termination & Subscription Expiration

Because Neyodesk operates without auto-renewal, your subscription expires naturally at the end of your paid period. Upon expiration:

• Your workspace transitions to an "Inactive" state. Dashboard features requiring an active subscription will be restricted.
• Your data is retained for a limited grace period to allow manual renewal and data recovery.
• After the grace period, all workspace data is permanently and irreversibly deleted.

We reserve the right to terminate or suspend accounts found to be in violation of these Terms immediately and without prior notice. In cases of verified Terms violations, no refund will be issued.

10. Limitation of Liability

Neyodesk is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Neyodesk and its team expressly disclaim all warranties, whether express, implied, or statutory.

Under no circumstances shall Neyodesk be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Inability to access the platform due to scheduled or emergency maintenance.
• Data loss caused by user action, storage limit overflow, or subscription expiration.
• Third-party service failures, including WhatsApp Business API outages or Meta platform changes.
• Errors or inaccuracies in reports, invoice totals, or technician assignment records.

Our total liability to you for any claim shall not exceed the total fees you paid to Neyodesk in the three months preceding the event giving rise to the claim.

11. Governing Law

These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which Neyodesk is registered. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. For material changes - such as adjustments to pricing structure, ticket limits, or storage quotas - we will notify registered workspace administrators by email at least 14 days before changes take effect.

Your continued use of Neyodesk after the effective date of updated Terms constitutes your acceptance of the revised agreement.

13. Contact Us

For questions about these Terms, your subscription, or your account rights, please contact our team: