Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites and web applications work correctly, improve user experience, and provide anonymous analytical data to website operators.

Cookies do not contain personally identifiable information on their own. However, when combined with other data we hold, they may be used to identify you as a Neyodesk account holder.

2. How We Use Cookies

Neyodesk uses cookies and similar browser storage technologies to:

• Keep you securely signed in to your workshop dashboard without repeated logins.
• Remember your settings such as selected branch, language preference, and layout configurations.
• Understand how visitors interact with our marketing website so we can improve our pages.
• Measure product feature adoption and performance within the dashboard application.
• Ensure our platform functions correctly across browsers and devices.

3. Types of Cookies We Use

We categorise the cookies on our platform into the following groups:

• Strictly Necessary Cookies: These are required for the Neyodesk dashboard to function. They enable core features such as secure authentication, ticket creation, technician assignment, and session management. You cannot opt out of these cookies while using the platform.
• Functional Cookies: These remember choices you make on the platform - such as your preferred branch view, active theme, or default filter selections - so you do not need to reconfigure them each time you log in.
• Analytics Cookies: These collect anonymous information about how visitors use our marketing website and dashboard application, such as which pages are visited most frequently and whether users encounter error screens. This data helps us improve our product.

4. Third-Party Cookies

Some features of the Neyodesk platform rely on trusted third-party services that may set their own cookies on your device. These third parties operate under their own privacy policies, which we encourage you to review.

• Meta (WhatsApp Business API): When your workshop account connects to Meta's WhatsApp Business API for automated customer notifications, Meta's platform may set session-related identifiers as part of their OAuth authentication flow.
• Payment Processors: Our billing pages may load secure payment widgets from payment gateways, which use their own security cookies to protect transaction integrity.
• Hosting Infrastructure: Our cloud hosting provider may set infrastructure-level cookies for load balancing and routing purposes.

We do not have control over, nor responsibility for, cookies set by these third-party services.

5. Cookie Duration

Cookies used on Neyodesk fall into two duration categories:

• Session Cookies: These are temporary cookies that are erased from your device automatically when you close your browser. They are typically used to maintain your login state during an active session.
• Persistent Cookies: These remain on your device for a defined period (ranging from a few days to up to 12 months, depending on the cookie's purpose) even after you close your browser. They are used to remember your preferences across visits.

6. Managing Your Cookie Preferences

You have the right to accept or decline non-essential cookies. Most modern browsers allow you to control cookie behaviour through their settings menus:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies

Please be aware that disabling Strictly Necessary Cookies will prevent you from accessing your Neyodesk workshop dashboard and its core features, as authentication relies on secure cookie-based sessions.

7. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our platform's features. When we make material changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of Neyodesk after any changes to this policy constitutes your acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about how Neyodesk uses cookies or about your privacy rights, please contact us: