Privacy Policy

1. Our Commitment to Your Privacy

At Neyodesk, privacy is not an afterthought - it is a core design principle. We are a repair shop management platform built for independent repair shops, service centres, and multi-branch operations. The sensitive business and customer data you entrust to us is yours, and we treat it accordingly.

This Privacy Policy explains what information we collect, how it is used, who can access it, and the rights you have over it. By using Neyodesk, you agree to the practices described in this document.

2. Data We Collect

We collect only the information necessary to provide, secure, and improve our services. This may include:

• Account & Business Data: Your name, business name, registered email address, phone number, and workshop address provided when creating your Neyodesk account.
• Operational Data: Repair tickets, customer names, device details, technician notes, diagnostic photos, job status logs, and invoice records that you or your team create within the platform.
• Location Data: Precise or approximate location information from your device when you use location-dependent Neyodesk features. Where you grant permission, this may include location information while the app is running in the background or is not actively in use.
• Usage Data: Anonymous, aggregated statistics about how features are used within the dashboard, such as which screens are visited most, to help us improve the product. This data is not intended to identify individual users.
• Technical Data: Browser type, device identifiers, IP address, and session logs collected automatically to secure your account and maintain platform stability.

3. Location Data

Neyodesk may access and collect your device's precise or approximate location when you use features that require location information.

Depending on the permissions you grant, Neyodesk may access location information while you are actively using the app and while the app is running in the background or is not actively in use.

Why Neyodesk Uses Location

Location information is used only to provide and support location-dependent work features available within Neyodesk. Depending on the features enabled by your organisation, this may include:

• Employee attendance and check-in functionality.
• Verification of work or service locations.
• Field activity and assigned-work verification.
• Other location-based operational features requested by your organisation.

Background Location

If a location-dependent feature requires continued location access, Neyodesk may access your device's location while the app is running in the background or is not actively being used. Background location access occurs only when the appropriate location permission has been granted on your device.

Before requesting background location permission, Neyodesk provides an in-app disclosure explaining why background location access is required for the relevant feature.

How We Use Location Data

Location data is used only for the Neyodesk functionality for which location access is required. Neyodesk does not use your location data for advertising or marketing profiling.

Sharing of Location Data

Neyodesk does not sell, rent, or trade your location data. Location information may be processed by service providers only where necessary to operate, secure, or deliver the location-dependent functionality of the service, subject to appropriate data-protection requirements.

Your Location Choices

You can control or revoke Neyodesk's location permissions at any time through your device settings. If you disable location permissions, features that depend on location information may not function correctly or may become unavailable.

4. How We Use Your Data

We use the information we collect solely to:

• Operate, maintain, and deliver the Neyodesk platform and its features.
• Authenticate your identity and keep your dashboard session secure.
• Provide location-dependent functionality, including attendance, work-location verification, and other enabled operational features.
• Send automated repair status notifications to your customers via WhatsApp Business API on your behalf.
• Generate reports and analytics you can access within your own workspace.
• Respond to support requests, billing inquiries, and feature feedback you submit to us.
• Comply with applicable legal obligations.

We do not use your data, your customers' data, or location data for marketing profiling, behavioural advertising, or any purpose beyond what is described in this Privacy Policy.

5. We Never Sell Your Data

Your repair tickets, customer contact lists, device history, invoice records, and other business records are your business assets. Our business model is based on subscription fees - not the sale of personal data.

We do not provide personal or location data to advertising networks or data brokers in exchange for money or services.

6. Limited Sharing with Trusted Providers

In order to operate the platform, we work with a small number of infrastructure and service providers. These providers receive only the information reasonably necessary to perform their specific technical function.

• Cloud Hosting Providers: Store database records and file uploads on infrastructure used to operate Neyodesk.
• Email Delivery Services: Transmit system emails such as account confirmations and password resets on our behalf.
• Payment Processors: Handle subscription payment transactions. Neyodesk does not store your full card details on its servers.
• Location & Infrastructure Services: Where necessary for location-dependent functionality, technical service providers may process location information solely to provide the relevant service.

We do not share personal or location data with advertising networks or data brokers for advertising or profiling.

7. WhatsApp Business API & Meta

Neyodesk integrates with the WhatsApp Business API, powered by Meta, to send automated repair status messages to your customers. When your shop uses this feature, customer phone numbers and message content are transmitted through Meta's API infrastructure to deliver those notifications.

This transmission is subject to Meta's Privacy Policy and applicable WhatsApp Business terms. Neyodesk acts as the initiator of these messages on your behalf; Meta provides the communications infrastructure.

Your WhatsApp Business account and Meta Business Manager are registered and managed by you. Neyodesk may retain message information where required to display conversation history and related functionality within your dashboard.

8. Data Security

We implement technical and organisational safeguards designed to protect your data against unauthorised access, alteration, disclosure, or destruction.

• Data transmitted between your device and our servers is protected using HTTPS/TLS.
• Passwords are hashed and are not stored as plaintext passwords.
• Access to production systems is restricted to authorised personnel.
• Backup and recovery processes are used to protect against infrastructure failure.

No method of electronic transmission or storage can guarantee absolute security. We encourage users to use strong, unique passwords and protect access to their devices and accounts.

9. Data Retention

We retain data for as long as necessary to provide Neyodesk services, maintain your account, meet legitimate operational requirements, and comply with applicable legal obligations.

Workspace data may also be retained for a limited period after a subscription expires to allow account recovery or reactivation where applicable.

When data is no longer required, it may be deleted or anonymised in accordance with our retention practices and applicable legal requirements.

If you wish to request deletion of your data, please contact us at info@neyodesk.com.

10. Your Rights

Depending on your location and applicable law, you may have rights with respect to your personal data, including:

• Access: Request a copy of personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data, subject to applicable legal requirements.
• Portability: Request eligible data in a structured format where applicable.
• Objection: Object to certain processing where applicable under relevant data-protection law.
• Location Permission: Change or revoke location permissions through your device settings at any time.

To exercise applicable privacy rights, contact us at info@neyodesk.com.

11. Children's Privacy

Neyodesk is a business management platform intended for use by adults operating repair shops and service businesses. We do not knowingly collect personal data from individuals under the age of 16. If you believe a minor has provided personal information to Neyodesk, please contact us.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, technology, data practices, or applicable law.

When material changes are made, we may provide additional notice where appropriate.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Neyodesk handles personal or location data, please contact us: