A comprehensive suite of powerful tools designed specifically for MSOs, local cable operators (LCOs), and broadband service providers.
Complaint Management
Register cable TV and broadband service complaints, assign technicians, track progress, and resolve issues faster from a single platform.
Customer Management
Store customer information, contact details, complaint history, and service records for quick access and better customer support.
Technician Management
Assign service requests to technicians, monitor work progress, update ticket status, and ensure timely issue resolution.
Billing & Invoicing
Generate service invoices, manage repair charges, and maintain billing records for cable TV and broadband services.
Service History
Access complete customer complaint history, technician updates, previous repairs, and service records from one place.
Branch Management
Manage multiple cable offices or service branches with centralized access, user permissions, and branch-wise operations.
Download the Neyodesk mobile companion app for iOS and Android. Assign technicians, update ticket statuses, print barcode labels, and send automated client updates on the go.
- ✓Streamline customer check-in with device fault details & barcode label printing.
- ✓Boost service efficiency with instant automated status updates & digital estimates.
- ✓Track daily revenue, technician dispatch, & multi-branch operations in real time.
- ✓Reduce customer inquiry calls by up to 70% with real-time status tracking links.
Built to eliminate manual register paperwork, empower field collection agents, and resolve line fault complaints faster.
Complaint Registration
Quickly register cable TV and broadband complaints with customer details, issue type, priority, and technician assignment.
- ✓Create complaints within seconds
- ✓Assign priority and technician instantly
- ✓Maintain complete complaint history
Technician Dispatch
Assign field technicians, monitor service progress, and update complaint status until the issue is resolved.
- ✓Assign jobs to available technicians
- ✓Track service progress in real time
- ✓Close complaints after successful resolution
Service Activity Tracking
Keep a complete timeline of technician updates, status changes, and service activities for every complaint.
- ✓View complete service activity logs
- ✓Track every status update
- ✓Maintain a detailed service history
Keep your clients effortlessly updated at every stage of service. Automatically dispatch real-time SMS and messaging notifications for ticket creation, diagnostic approvals, and pickup readiness.
- ✓Automated status updates dispatched instantly when tickets change stages.
- ✓Instant diagnostic quote delivery with 1-click online customer approval.
- ✓Automatic pickup alerts and digital invoice receipts delivered directly to clients.
- ✓Reduces front-desk status inquiry phone calls by up to 70%.
Simplify complexity with our scalable software
Everything you need to know about setting up Neyodesk for your cable TV or broadband operation.
Neyodesk allows you to register, assign, track, and resolve cable TV and broadband service complaints from a single platform. Every complaint includes complete customer details, technician updates, and service history.